Privacy Policy

WILKYPILKY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). WILKYPILKY is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

WILKYPILKY sells consumer beauty and personal-care products for hair care. Our products are cosmetic devices intended for general beauty and personal-care use only. They are not medical devices, and we do not provide medical services or medical advice. We do not request or knowingly collect health, diagnostic, or medical-treatment information from you, and you should not send us any such information.

Personal information we collect or process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal information sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or visit our websites, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How we use your personal information

• Provide, tailor, and improve the Services. We use your personal information to process payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and tailor the shopping experience to you.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing communications by email or text, and to show you online advertisements based on items you previously viewed or purchased.
• Security and fraud prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, and to detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity.
• Communicate with you. We use your personal information to provide customer support, respond to questions, and send transactional and service messages.
• Legal and compliance. We use your personal information to comply with applicable laws, respond to lawful requests, and protect our rights.

Cookies and similar technologies

We use cookies and similar tracking technologies to operate the Services, remember your preferences, measure performance, and serve relevant advertising. You can manage your cookie preferences at any time using the Cookie preferences link in the footer.

Sharing your personal information

We share your personal information with service providers who help us operate the store — including Shopify (the platform that powers our store), payment processors, shipping carriers, customer-support tools, and analytics and advertising partners. We may share information to comply with law, protect our rights, or in connection with a corporate transaction.

Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information; the right to opt out of certain types of processing; the right to object to processing; the right to data portability; and the right to withdraw consent. To exercise any of these rights, contact us at support@wilkypilky.store. We will respond as required by applicable law.

International transfers

Your personal information may be processed by us and our service providers in countries other than the country in which you reside. Where required, we use appropriate safeguards for such transfers.

Retention

We retain your personal information for as long as needed to provide the Services, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated version here with a new effective date.

Contact

For questions about this Privacy Policy or our privacy practices, please contact us at support@wilkypilky.store.